Never. Ever. Hire/recommend friends. Ever.
2 months ago, I did a friend a favor and hired her to work on my team. Granted I didn't really hire her, merely recommended her and let my boss and the Talent Specialist do their job. They were blown away with her. I was stoked. Boy have things changed.
At first things were great. She was helping out a lot, answering the phones, even if it was just to take messages. Training was crappy though. We were trying to staff more people because our phone calls were out of control for just 2 people. I couldn't get away from the phones, so I did what I could to train her, and have others help. I had to to the same thing with my now elite customer service specialist, and she is fabulous. A month goes by, and she's still struggling (A LOT), and I'm now noticing her phone demeanor is not the best. I was also approached by a couple of other managers about her behavior and some inappropriate comments. *ARE YOU KIDDING ME!?* So I had a meeting with her about it. Thought we cleared it up.
Nope.
She'd be ok for a day. Maybe two. Then get back to talking down to the customers. I really don't think that she knew that she was doing it. Either way, this just wasn't cutting it. I really think the final straw was when the CEO came and sat with us to make observations on how to better my team. *He's doing that for the whole company--wee!* Well the meeting we had afterwards was not pretty. He was petrified about how she was treating the customers and some of things she was saying. As if she were making things up. I had called her that night and told her things HAVE to change. I told her to talk to the customers as if she were talking to my boss, or interviewing for a job.
The next morning, she came in and was doing really well. Until the afternoon. She began to crack under pressure and started talking down the the customers again. So I made the decision to to the right thing. The right thing for her, the right thing for the company, and the right thing for my reputation as a newer manager. I took all of my documentation to my boss and made my recommendation. This just wasn't the job for her. She seems better suited to do something face to face, rather than phones. And that's ok! Most people aren't suited for the phones. Sometimes I hate the fact I'm so damn good on the phone.
So Friday afternoon, I fired my first employee. Who was also my friend. I didn't do it alone, thankfully. Thanks to my boss for the support. It didn't make it ANY easier, but I don't know if I could have done it alone--especially because it was my first time firing ANYONE.
I haven't talked to my friend since. I don't know if we're still friends. I want to give her space before I contact her as I know she's still upset. I had also made it perfectly clear from the start that business was business and the friendship is left at the door each day we walked into work. So, we'll see what happens when I contact her in a few days.
On to less drab happenings!
Last week was horrid for my workout routine. I had to have a root canal on Tuesday. I finally got that back effing tooth fixed. I've only had issues with it since October. And yes, I am in a battle with the dentist on $$ because personally I think it's their fault my tooth was jacked. I'll save that rant for another post. Something along the lines of "Why I hate the damn dentist"--Only better.
I finally made it to the 170's! Woo! My goal is to come up with a better plan for the gym. It sucks only having an hour for lunch because I really only have about 40 minutes to work out as it takes me about 10 minutes to walk to the gym and get changed and another 10 to get ready to go back to work. My cardio is usually about 20-25 minutes, depending on what I do. I need to incorporate some weights into my routine again. I feel... flabby. I think starting on Wednesday I'm going to do the squat challenge for May. Not gonna lie, I failed miserably on the plank challenge for April. So here's hoping squats turn out better for me.
I refuse to let a few steps backward cause me to fall flat on my face and give up completely. And you shouldn't either!!! If you have a crappy eating day, OW WELL! Try again tomorrow! Focus and practice better self control. I had a HORRIBLE eating day on Saturday. I had 3-- count em THREE-- nutty buddy bars. Not individual bars... the whole damn package. UGH. But again, that's ok. I got my happy/flabby ass on that spin bike today and got BIZ-AY! And I'm going to do it again tomorrow too.
Here are my goals for the month:
- Go to the gym every work day
- Do the May squat challenge
- Do more makeup schtuff *Reviews for April's Ipsy bag coming soon!*
- Be more active on the weekends (soccer, running, etc)
What are your goals for the month??
Till next time!
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